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SHIPPING & RETURNS

Shipping

You can choose whichever shipping methods you like when you place the order.

 

1.       If you choose FEDEX as the shipping method, it will take 3-8 working days, you can track the information in www.fedex.com

 

2.       If you choose DHL as the shipping method, it will take 3-8 working days, you can track the information in www.dhl.com

 

3.       If you choose EMS the shipping method, it will take 4-15 working days, you can track the information in www.ems.com.cn

 

4.       If you choose Air Mail as the shipping method, it will take 15-25 working days, you can track the information in www.hongkongpost.com

 

Please note that: 

1. Delivery time varies from your location; 

2. Customs clearance may delay the arrival of the items to you; 

3. We will ship out your order within 3 working days after we accept your order and payment; 

4. As for the free shipping goods, we would choose one of the above methods without prior notice to you.


Warranty 

Product quality is a top prior for www.jammermall.com. We test all our products with strict standard before ship out. The test includes the appearance and the functions of the goods, the inclusion of applicable accessories and the packaging.

 All our products come with 12-month warranty, while physical damage caused by the user invalidates the warranty.

 The warranty period begins from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a reseller.

 

Returns 

We accept the returns only on the condition that the product you bought from us itself is defective and it should within the warranty period.

 

The procedures for returning goods would be: 

1.   Contact us first by email or online support with detailed description and photos or videos if possible and we will confirm whether it is operational problem or quality problem; 

2.   We will advise you with possible resolutions after our confirmation; 

3.   We will accept your requirement of returning if all the solutions are not workable; 

4.  You have to immediately sent the items together with the original packaging and accessories unless an exception is agreed in advance; 

5.  We will inform you once we receive the returned goods. Replacements or repaired items will be shipped back via regular air mail with prior notice.

 

Shipping Method and Custom Taxes for Returning: 

1. Please send it back via postal mail. If you are in US, you can choose USPS, it will reach us in 15-30 days.

2. If you choose other shipping method such as DHL or UPS, the related taxes will bear by you (the buyer).

3. Please declare lower price on the parcel when you send back the item, in order to reduce the possible taxes.

 

Shipping Cost for Returning: 

1. Product quality problems occur within 30 days, you can return it for exchange or repairement, www.jammermall.com (the seller) will take the responsibility for the possible shipping cost;

2. Product quality problems occur within 3 months, you can return it for exchange or repairement, you (the buyer) pay the shipping cost back to us and we (the seller) pay for the shipping cost back to you;

3. Product quality problems occur within 1 year, you can return it for exchange or repairement, you (the buyer) have to take the responsibility for the possible shipping cost;