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FAQS

FAQS


How much does the shipping cost?

All units in our store are quoted to cover free shipping except for the ones noted specially. 

 

When will by order be delivered?

We usually ship within 24h in working day. For special units, it may take 2-3 working days for us to process the order and up to extra 3-8 working days to get it delivered.

 

How can I track my order?

We allows for order tracking anytime by contacting with service staff during preparation phases. After we ship the order, you will be given a tracking number to follow up with the shipping details.

 

How long is the warranty time?

All products in our store carry one full year(12 month) warranty.

 

Do you accept returns?

Yes, but only in case of quality deficiency. We will not accept return for damage caused by other factors.

 

Which countries do you ship to?

We can ship worldwide. But you may check your local regulation before making order or using the products, which vary widely case by case.

 

Is it possible that custom confiscated my parcel?

To date, we have not yet encountered the case.

 

Are my personal detail safe with you?

Please rest assures that we will keep all your information confidential with us.

 

How can I get discounts?

We will offer discounts depending on the quantity of order. Please contact to inquire about bulk order.

 

I want to ask further question

Please contact here